Refund & Cancellation Policy
Last Updated: July 21, 2026 | Sceawere Merchant Billing Compliance
Our 14-Day Risk-Free Guarantee
We want you to be 100% satisfied with Sceawere. If our vulnerability intelligence platform does not meet your SOC team's requirements within the first 14 days of your initial paid subscription, contact us for a full refund — no hassle, no questions asked.
1. Refund Eligibility & Window
Refunds are granted under the following clear conditions:
- Initial Subscription (First 14 Days): Any new paid subscription is eligible for a 100% full refund if requested within 14 calendar days of original purchase.
- Technical Failure / Downtime: If a technical failure on our platform prevents access to vulnerability feeds or features for an extended period, a prorated refund or service credit may be issued.
- Duplicate Charges: If an account is accidentally billed twice due to a billing sync error, the duplicate charge will be refunded immediately upon notification.
2. How to Request a Refund
To request a refund, follow these simple steps:
Email info@sceawere.com from the email address associated with your Sceawere account.
Include your order receipt ID or invoice reference received from Paddle or Lemon Squeezy.
Our billing team will review and approve eligible requests within 1-2 business days. The refund will be credited directly to your original payment card via our Merchant of Record.
3. Subscription Cancellation Policy
You can cancel your subscription at any time without penalty or hidden fees:
Self-Service Cancellation: Navigate to Settings > Billinginside your Sceawere dashboard and click "Cancel Subscription". Alternatively, you can use the customer billing portal link in your order receipt email from Paddle or Lemon Squeezy.
Continued Access Until End of Period: Upon cancellation, your paid subscription features will remain active until the end of your current paid billing cycle. You will not be charged again.
4. Merchant of Record Refund Handling
Sceawere utilizes Merchant of Record (MoR) platforms including Paddle and Lemon Squeezy to handle financial billing, currency conversion, and sales tax.
When a refund is issued, the payment credit is processed by the Merchant of Record directly back to your original bank card or payment account (Visa, Mastercard, AMEX, PayPal, Apple Pay). Refunds typically reflect on your bank statement within 3–10 business days depending on your financial institution.
5. Chargebacks & Friendly Disputes
We strongly encourage users to contact our support team at info@sceawere.com before initiating a bank chargeback. Direct requests are processed much faster and without bank dispute delays.
Need Help with Billing or Refunds?
Contact our billing support team for assistance with receipts, invoice copies, or refund requests: