Description

Vulnerability in the Oracle Call Center Technology product of Oracle E-Business Suite (component: Internal Operations). Supported versions that are affected are 12.2.3-12.2.15. Difficult to exploit vulnerability allows unauthenticated attacker with network access via HTTP to compromise Oracle Call Center Technology. Successful attacks of this vulnerability can result in takeover of Oracle Call Center Technology. CVSS 3.1 Base Score 8.1 (Confidentiality, Integrity and Availability impacts). CVSS Vector: (CVSS:3.1/AV:N/AC:H/PR:N/UI:N/S:U/C:H/I:H/A:H).

Executive Summary

Technical Details

Mitigations

References

Additional Metadata

{
  "score": "8.1",
  "pubDate": "2026-08-18T21:17:36.067Z",
  "pubdate": "2026-08-18T21:17:36.067Z",
  "executiveSummary": "A critical vulnerability affects the Oracle Call Center Technology component of Oracle E-Business Suite, specifically within the Internal Operations submodule across supported versions 12.2.3 through 12.2.15. This security flaw enables remote, unauthenticated adversaries with network access via the HTTP protocol to compromise the targeted system entirely. Successful exploitation of this vulnerability results in a complete system takeover, granting the attacker full control over the confidentiality, integrity, and availability of the affected application. The Common Vulnerability Scoring System (CVSS) version 3.1 assigns this issue a base score of 8.1 with the vector string CVSS:3.1/AV:N/AC:H/PR:N/UI:N/S:U/C:H/I:H/A:H. The attack vector is network-based, requiring no user interaction and no prior authentication, though the exploitation complexity is rated as high. Given the severity of a full component takeover, organizations running vulnerable versions face significant risks, including unauthorized data access, modification of critical business records, and disruption of operational availability. Remediation requires applying the official vendor patches provided by Oracle for the specified E-Business Suite releases.",
  "technicalDetails": "The vulnerability resides within the Internal Operations component of Oracle Call Center Technology, a core module of Oracle E-Business Suite versions 12.2.3 to 12.2.15. The architectural exposure allows remote entities to interact with vulnerable endpoints directly over the network using standard HTTP protocols. The technical root cause stems from insufficient validation, improper input sanitization, or insecure handling of requests processed by the internal operations framework, allowing malicious payloads to manipulate application logic.\nExploitation of this vulnerability requires network access to the exposed HTTP services of the Oracle E-Business Suite instance. The attacker does not need to authenticate against the application, nor is any social engineering or user interaction (UI:N) required to trigger the flaw. Although the CVSS metric designates the attack complexity as high (AC:H), a sophisticated adversary who successfully crafts and delivers the appropriate sequence of HTTP requests can bypass security controls within the affected component.\nThe attack flow proceeds as follows: First, the unauthenticated attacker probes the network perimeter to identify the exposed Oracle Call Center Technology HTTP interfaces. Second, the attacker constructs a specialized payload designed to exploit the logic flaw within the Internal Operations component. Third, the payload is transmitted to the target application via HTTP. Due to inadequate processing controls, the application executes the malicious input, leading to unauthorized command execution or memory corruption within the context of the service.\nThe post-exploitation impact is severe, resulting in the complete takeover of the Oracle Call Center Technology component. Because the affected system handles critical enterprise operations, a successful compromise compromises the confidentiality (C:H) by exposing sensitive organizational data, compromises integrity (I:H) by allowing unauthorized alteration of system states and data repositories, and compromises availability (A:H) by potentially crashing services or denying legitimate user access. Defensive engineering teams must analyze network traffic patterns, restrict HTTP access to trusted zones, and apply vendor-supplied updates to neutralize the underlying architectural defect."
}